Then to my dismay I discovered the infected files were much easier to remove from my system than the self inflicted Norton virus itself! Never again…. And Customer Support is now one of the best. I call and get a tech. Three times in the past two years I had a problem and blamed a virus. I sent msg and they remotely accessed my machine and fixed registry problems that were not even a virus.
I had mistakenly installed a home page hijacker. In two of those cases, a Norton supervisor called me days later to ask if the problem was solved to my satisfaction. In my 30 years of computers, no supplied has ever called to ensure things were fixed. A recent example: the PC of an office admin for a manufacturers representative was infected by the order entry site she uses every day to do her work.
The malware creators injected invisible code onto an innocent site, and that code silently and automatically infected viewers of the site. No action needed by the viewer, and nothing visible to alert that there was a problem. Her PC was fully patched, and had up to date anti virus. I could not tell her any way to avoid a similar future scenario. This kind of story is now the majority of what I deal with.
One was from a state run job application site. That is the majority of the cleanups I do now. Some viruses no longer need that invite. Who else makes profit out of a virus? PaulVdB Much, if not most, malware is designed to make money through various means such as stealing passwords and bank account information, and turning computers into spam sending robots.
It is ridiculous to think that companies such as Norton would have to create viruses to stay in business. However there are some rogue fake antivirus programs that infect your computer with malware which holds your computer hostage in order to get you to buy their unlocking program. My co-worker called me at home to ask me if this was OK. When I logged on via GoToMyPc a short time later the program was displaying a "Personal Security" window with a Windows Security logo with a long list of viruses discovered and another window asking you to register.
I tried to shut all this off but it refused. The Norton program did put up a window at about the same time saying it had repelled an attack. So you can't even System Restore the machine.
If there is any way to reverse all this stuff without major custom repair, please advise Do you recall running any unknown programs or opening any PDF files recently? Also, can you comment on which browser you use? It sounds like you have a rogue antivirus infection.
Can you try and see if you can run a full scan with the free version of malwarebytes. The fake antivirus program may not know this site, so you may be able to download and install this program. I don't know if you will be able to get to it or not. You may have to go to a site like bleepingcomputers to get it cleaned up. Download the free version, install and update then run a FULL scan. After the scan completes you should post the logs back to this thread.
I just wanted to update you on the curious experience I had with my rogue "antivirus program" situation later in the day. I had left my office computer on in order to check back later via GoToMyPc and see what changes might have occurred in the functionality of my computer.
To my surprise, the computer now functioned normally again. I did still see a "Personal Security" icon on my desktop, so I thought maybe I could uninstall it now. I had to reboot to get my desktop icons to show, and that was it. I then deleted the desktop icon too.
I plan to download your recommended Malwarebytes free program from Filehippo next time I get to the office.
I think you are probably OK by clicking where you did but one thing to be wary of with malware is that they are devious enough to try to fool you by clicking on something like " Do you want to remove this? So it is a good idea to run the free Malwarebytes program -- after you install it make sure you use the Update tab and get the latest definitions since the update very frequently.
Hey Shane I also have just gotten this 'Personal Security' virus on my work computer. I really don't know how it happened , it happened when a co-worker was on my pc and i was out of the office.
I assumed that Norton would help me resolve the situation, and they said they would do so, but for a fee. A fee? What am I paying for now? And then just a few lines up in this thread there is a guy posting a link to a piece of free software that will remove the malware I have always been pleased with my Norton service This is why we recommend a full scan with 2 particular free programs which do not interfere with your Norton product.
They are the free version of Malwarebytes and the free version of SuperAntiSpyware. Microsoft and the Window logo are trademarks of Microsoft Corporation in the U. The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.
Other names may be trademarks of their respective owners. Written by a NortonLifeLock employee. Safety for every device. Learn More. My computer has a virus. How did this happen? Here are some of the most common ways this can happen Clicking on an intriguing pop-up ad which contains a trojan Opening a malicious email attachment Downloading a virus from a file-sharing program such as LimeWire Your Norton software was not updated with the latest virus definitions Your system was infected with malware before Norton was installed How do I get it off my computer?
Why can't my Norton software remove the virus for me? Why can't Norton detect this threat when other anti-virus software can? Enjoy peace of mind on every device you use with Norton Security Premium. Editorial note: Our articles provide educational information for you. NortonLifeLock offerings may not cover or protect against every type of crime, fraud, or threat we write about.
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